We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we generally offer no refunds.
If you change your mind about your purchase and you have not downloaded our product, we will happily issue you a refund upon your request.
Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within thirty (7) days of your original purchase date.
We do not offer refunds on services. We do however, offer a Guarantee on all of our services (see Guarantee section). If you experience an allergy and are unable to wear the eyelash extensions applied, we will remove them free of charge. Please see our Allergies section for more details.
We guarantee our work. If you have any concerns with the lash or wax service you receive, let us know within 48 hours and we will fix it to your satisfaction at no extra charge.
If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. *Refunds are not given for allergic reactions; however, we will remove the lashes free of charge. Eyelash adhesives contain cyanoacrylates.